What is your phone and email address?
Email: [email protected]
How long have you been in business?
FruttaFreskka has been fulfilling the needs of aesthetic professionals since 2018.
What makes you different from your competitors?
FruttaFreskka has built its reputation on delivering a level of quality and service no competitor can match. Furthermore, everyone of our all-natural products was personally formulated by the founder and owner, Marilyn Segura. Marilyn is a leading practitioner, educator, and innovator in the field of medical aesthetics and holistic well-being. Because she personally oversees product formulation, production and delivery fulfillment, customers are assured product consistency, speedy delivery, and a superior level of service.
From where do you operate?
11280 Pines Blvd.
Pembroke Pines, FL 33026
Returns & Refunds
What is your policy regarding returns and refunds?
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were received in the last 2 days, based on the delivery tracking number or purchased receipt, if purchased in person at our location.
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the item has passed its expiration date.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
NO RETURNS OR REFUNDS ARE AVAILABLE FOR THE FOLLOWING:
- ALL BODY SCULPTING PRODUCTS,
- ALL COVID 19 PRODUCTS,
- ALL FAMA SKIN CARE PRODUCTS.
- ALL PRODUCTS THAT HAVE BEEN OPENED.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
FruttaFreskka customers who have personally mishandled or damaged their returned item[s] are responsible for paying both return costs and restocking fees. Additionally, restocking fees apply to customers who have returned items due to ‘customer error,’ aka items returned for personal, not qualitative, reasons. Examples of ‘customer error’ include ordering the wrong product and failing to cancel the order on time, or not liking the color of the product. Please be advised that all returns may be subject to restocking fees.
If the item[s] is delivered to the consumer damaged or defective. then no restocking fee applies and the customer will receive a return authorization form.
NOTE: ALL AESTHETIC EQUIPMENT RETURNS WILL BE SUBJECT TO A 25% RESTOCKING FEE AND REFUNDS WILL BE ISSUED WITHIN 3 DAYS OF RECEIPT OF THE RETURNED GOODS.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Frutta Freskka, LLC
11280 Pines Blvd, Pembroke Pines, Florida 33026
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Return Policy for Covid-19 Products
Please note the following Covid-19 products / product categories CANNOT be returned:
- Sanitizing Wipes
- Hand Sanitizers
- Face Masks
- Protective Barriers
- Cleaning Sprayers
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
To where do you ship? How long does it take you to process an order before it is dispatched?
Where are your packages shipped from?
Do you ship packages internationally?
How do you price your postage? You can link to your postage page.
Tracking (We’ll use Australia Post as an example, but you can use any shipping carrier like Canada Post, USPS, FedEx, UPS, etc.).
What does “In-transit” mean for Australia Post tracking?
Something you may want to cover for your customers is that “In-transit” means that you have dispatched the goods to your postal office, and that they are travelling to the destination postal dispatch centre or post office, where a local driver or delivery person will be picking them up.
What does “No Events Found” mean for Australia Post tracking?
You’ll need to tell them that this is normal and that some packages show nothing on the tracking number lookup until they get to the destination post office or postal centre near the delivery point. Many Parcel Post Plus and even Express Packages going outside the Australia Post delivery network will show as “No Events Found” until the day they are going to be delivered. The customer can sometimes be able to contact Australia Post for more information.
What payment methods do you accept?
If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?
Do you offer lay-bys? If so, can you provide a link to your terms and conditions?
Do you offer loyalty points or reward points, gift certificates, etc.?