Return and Refund Policy

Last updated: 10/12/2020

Thank you for shopping at FruttaFreskka.com.
Please review our policy on refunds and returns in the event you are not completely satisfied with a FruttaFreskka purchase
The following terms are applicable when purchasing any of our products.

Interpretation

Below, the words where the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FruttaFreskka, LLC, PO Box 450851, Sunrise, Florida 33345.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to FruttaFreskka.com, accessible from www.fruttafreskka.com
  • You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision as follows:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 2 days, based on the delivery tracking number or purchased receipt, if purchased in person at our location.
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the item has passed its expiration date.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

NO RETURNS OR REFUNDS ARE AVAILABLE FOR THE FOLLOWING:

  • ALL BODY SCULPTING PRODUCTS,
  • ALL COVID 19 PRODUCTS,
  • ALL FAMA SKIN CARE PRODUCTS.
  • ALL PRODUCTS THAT HAVE BEEN OPENED.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Restocking Fees

FruttaFreskka customers who have personally mishandled or damaged their returned item[s] are responsible for paying both return costs and restocking fees. Additionally, restocking fees apply to customers who have returned items due to ‘customer error,’ aka items returned for personal, not qualitative, reasons. Examples of ‘customer error’ include ordering the wrong product and failing to cancel the order on time, or not liking the color of the product. Please be advised that all returns may be subject to restocking fees.

If the item[s] is delivered to the consumer damaged or defective. then no restocking fee applies and the customer will receive a return authorization form.

NOTE: ALL AESTHETIC EQUIPMENT RETURNS WILL BE SUBJECT TO A 25% RESTOCKING FEE AND REFUNDS WILL BE ISSUED WITHIN 3 DAYS OF RECEIPT OF THE RETURNED GOODS.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Frutta Freskka, LLC
11280 Pines Blvd, Pembroke Pines, Florida 33026
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Return Policy for Covid-19 Products

Please note the following Covid-19 products / product categories CANNOT be returned:

  • Sanitizing Wipes
  • Hand Sanitizers
  • Gloves
  • Face Masks
  • Protective Barriers
  • Cleaning Sprayers

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us as follows: